Employment

Medical Assistant

Posted: August 9, 2021

Description

POSITION SUMMARY:
The Medical Assistant I functions in a dual clinical and non-clinical capacity. The Medical Assistant I reports directly to the Physician Practice Manager. The Medical Assistant I also works under the clinical supervision of the physician or advanced practitioner, assisting in the delivery of patient care. The Medical Assistant I supports patient care by consistently and competently performing duties under the scope of practice as set forth by HCMC and TPS leadership. The Medical Assistant I is also cross-trained to perform in a non-clinical capacity, supporting the operations of front office procedures. While the Medical Assistant I is assigned to a primary physician or advanced practitioner, the Medical Assistant I is expected to be flexible, providing clinical or non-clinical coverage to all TPS practices during staffing shortages.
 
RESPONSIBILITIES:
• Utilizes AIDET to greet and escort patient to exam room.
• Obtains and documents accurate and complete vital signs and patient chief complaint or concerns. Gathers patient medical, family, and social history, and accurately documents all information in the patient’s medical chart.
• Performs basic patient care including EKG, phlebotomy, and Point of Care testing as directed by physician or advanced practitioner.
• Assists physicians in preparing and conducting office procedures.
• Ensures medical necessity compliance by obtaining necessary data, communicating information to patient or guarantor and obtaining necessary signatures.
• Provides instructions to patients as directed by physician or advanced practitioner.
• Coordinates follow-up care including the scheduling of tests and treatments. Obtains prior-authorizations for ancillary services, procedures, surgeries, and medications as required by government and non-government payors.
• Screens, documents, and routes all telephone calls from patients, front office staff, referring physicians, and pharmacies to the physician or advanced practice provider in the corresponding patient’s electronic health record.
• Ensures exam rooms are clean and stocked with adequate medical supplies, maintain instruments and prepares sterilization as required.
• Engages in daily huddles. Brings forward information to improve the delivery of patient care. Collaborates with physicians, advanced practitioners, colleagues, and manager to resolve patient concerns, improve workflow, and meet quality measures.
• Respects and maintains patient confidentiality at all times. Communicates effectively and courteously with and demonstrates a caring attitude toward patients and family.
• Participates in the orientation and training of new team members.
• Trains and maintains competency in front office procedures including but not limited to check-in and check-out, insurance verification, appointment scheduling, and co-pay collection.
• Maintains flexibility to provide clinical and non-clinical support to all HCMC practice locations to ensure adequate coverage for appointed patients.
• Follows universal precautions, OSHA standards and HIPAA regulations. Reviews and adheres to HCMC and TPS policies and procedures.
• Performs other duties as assigned.

Schedule: Full Time 40 Hours per week
Contact: Vanessa Garcia
Phone: 575 751-5731
Email: vgarcia@taoshospital.org

Qualifications

Qualifications:
• Completion of a Medical Assistant or CNA program.
• High school diploma or equivalent.
• Basic Life Support (BLS) certification required and maintained current throughout employment.
• 1+ year of experience in an out-patient practice setting utilizing an EHR is preferred.
• 2 years customer service experience, Preferred or Required?.